Stay up to date — Follow our latest product updates and improvements. We ship new features regularly to enhance your AI calling experience.
↗️ WhatsApp External Numbers Integration
You can now connect external WhatsApp sender numbers; like your own mobile number or SIP/business-owned lines and use them to fully automate WhatsApp messaging inside the platform.What’s included
- 📲 Bring your own sender: use your existing number instead of being limited to platform-provisioned WhatsApp numbers
- 🤖 Inbound + outbound automation: the AI can reply to incoming messages and send outbound follow-ups, reminders, and lead qualification messages
- ✅ Simplified onboarding via Meta Embedded Signup with OTP verification (SMS/voice) — no complicated Meta setup guesswork
Where you’ll find it
Create a new WhatsApp sender from the platform and choose the External Number path. Once connected, you can submit message templates for approval to Meta and use your connected number to send and receive WhatsApp messages with AI handling the conversation end-to-end.This update unlocks a more “native” customer experience — your AI can operate at scale on WhatsApp while keeping your brand identity and sender number consistent.✍️ AI Prompt Writer, 🧩 Flow builder & 🟢 Whatsapp native integration
This update packs three major upgrades that change how you build assistants end-to-end: prompting becomes conversational, flows become visual, and WhatsApp becomes native — with a setup that skips the usual Meta headaches.✍️ AI Prompt Writer
- Conversational editing: just say what you want (“make it more friendly”, “add return policy info”) and the AI updates your system prompt.
- Smart diff preview: review changes before applying — additions, removals, and edits are clearly highlighted.
- Accept/reject control: apply suggestions one-by-one or in bulk, so you stay in full control.
- Quick actions: one-click improvements like Make concise, Add detail, Improve clarity.
- Variables + schema built-in: manage pre-call variables (e.g. ) and define structured post-call extraction fields (string/number/boolean) without leaving the editor.
- Template library: start from proven templates for sales, support, scheduling, surveys.
🧩 Flow Builder
- Node-based builder (5 node types): Start, Speak, Prompt, Action, End.
- Branching logic: build multi-path conversations (Interested / Maybe / Not Interested) with clear outcomes.
- Settings panel: customize agent personality (name, language, assertiveness, humor) per flow.
- Auto-layout: one click to neatly organize your flow.
- Import/Export JSON: share flows across assistants or teammates instantly.
🟢 WhatsApp Native Integration
✅ Setup that’s actually easy
Meta’s WhatsApp onboarding is notoriously complex (business setup, verification, templates, embedded signup, compliance). We’ve turned that into a guided flow so you can go from zero to live quickly:- Simple onboarding wizard that walks you through the required Meta steps
- Platform-assisted setup that removes the usual guesswork and friction
- You get WhatsApp running without spending days figuring out Meta’s process
🤖 AI-managed inbound + outbound WhatsApp
Once connected, your assistant can:- Reply instantly to incoming messages
- Send outbound messages proactively (follow-ups, reminders, confirmations, lead qualification)
- Keep a consistent “brain” across channels — same assistant logic, same data, same tone
🔜 What’s coming next
- External numbers support (soon): right now WhatsApp can be activated on numbers from our platform, but bringing your own number is coming next.
- WhatsApp calls support (soon): we’re expanding from messaging to calls so you can handle the full lifecycle in one channel.
🚀 New Models, Chat Automations & Smarter Call Controls
This release brings together powerful new AI models, chat-based automation triggers, and advanced call behavior controls, marking another big step forward for both voice and text experiences on the platform.🤖 New & Updated AI Models
GPT-5.2 Now Available
We’ve released GPT-5.2, delivering improved reasoning and better instruction-following. For faster responses we recommend to continue using GPT-5.1GPT Realtime Mini Upgrade
The realtime mini model has been bumped to: gpt-realtime-mini-2025-12-15 This update improves stability and responsiveness in low-latency voice interactions.New Gemini Native Audio Model (Speech-to-Speech)
Based on Google’s December 12, 2025 release, we’ve added: gemini-2.5-flash-native-audio-preview-12-2025You can find the new version as Gemini 2.5 Flash Dialog New (Dec 2025) and the previous version as Gemini 2.5 Flash Dialog (Oct 2025)- Better handling of complex workflows and function calls
- Available in speech-to-speech mode only
- Instantly capture pre-form input variables such as name, email, phone number, or any custom fields you’ve defined.
- Use this data to create leads, sync contacts to your CRM, send notifications, or start any custom automation flow.
- Works seamlessly with the chat web widget, making text interactions just as automatable as voice calls.
📞 Smarter Call Prompts & Behavior
📨 End Call on Voicemail – Custom Prompt
You can now define a custom prompt that the AI will use when leaving a voicemail. This gives you full control over tone, content, and messaging instead of relying on a generic message.🔁 Re-Engagement Prompt Setting
When the re-engagement interval is reached, the assistant can now use a custom re-engagement prompt. This allows you to fine-tune how the AI follows up after silence — making interactions more natural and context-aware.🎧 Multiple Ambient Sound Options
We’ve added multiple ambient sound choices for voice calls.
⚙️ Automations Update & Calendly integration
This release focuses on making automation setup faster and smoother, while expanding your assistant’s scheduling capabilities.🔄 Simplified Data Injection for Automations
- Previously, you had to fully build a flow, run a test call, and only then reference the latest data to configure your automations.
- Now, with a single click on “Load data” when adding a trigger, the platform automatically fetches all custom variables defined in your assistant settings.
- This includes both input variables and post-call evaluation / extracted variables, giving you a complete and accurate data structure from the start.
- Seamlessly book appointments through your AI flows.
- Ideal for sales calls, consultations, demos, or service-based businesses.
- Works alongside existing calendar integrations, giving you more flexibility in how and where you schedule.
🔊 New Models & Smart Tools Update
This release brings** upgrades** to voice quality, transcription accuracy, and usability across the platform — along with a few handy workflow improvements.🗣️ Cartesia Sonic 3 (TTS) for Pipeline & Dualplex
Introducing Cartesia Sonic 3, our newest high-fidelity TTS engine with voice cloning support and advanced emotion control.- 🎭 Toggle SAML tags to adjust tone, emotion, and intensity in your AI’s voice.
- 🎤 Clone and fine-tune voices directly within your assistants for natural, expressive conversations.
✍️ ElevenLabs Scribe v2 Transcriber
We’ve added Scribe v2, a cutting-edge transcription model from ElevenLabs, now available in Pipeline Mode. Expect sharper accuracy, better punctuation, and faster transcription speeds — perfect for complex dialogues and noisy environments.🎙️ Record Voice Samples in-App
You can now record voice samples directly inside the platform for cloning. No need to upload pre-recorded files — just hit record, speak, and your voice sample will be ready to use in seconds.🔁 Deepgram Nova-3 Migration
All assistants using Deepgram have been automatically upgraded from Nova-2 → Nova-3, bringing:- Higher transcription accuracy
- Better noise handling
- Faster response times
🌐 Web Widget Preview Sharing
You can now copy a shareable preview URL of your web widget — no need to embed it on a website first. Perfect for demoing widgets to clients or sharing with your team during testing.🔄 Bulk Resend Webhooks
Quickly resend multiple webhooks for past calls in one action. Ideal for syncing historical data, debugging integrations, or recovering missed events.These updates make your assistants more powerful, expressive, and developer-friendly — with the latest models and smarter workflow tools across the board.🧠 GPT-5.1, campaign level timezone and fixes
🤖 GPT-5.1 in Pipeline Mode
🌍 Campaign Timezone Settings
You can now set a custom timezone per campaign, ensuring calls and automations run exactly at the right local time for your audience.🛠️ General Improvements & Fixes
This update also includes multiple stability, performance, and UI fixes across the platform for a smoother experience overall.💬 Introducing AI Chat for Web Widget — A Major Step Toward Omnichannel Communication
We’ve just reached a huge milestone in our mission to become a truly omnichannel AI platform for both voice and text interactions.With this release, your AI assistants can now chat directly with users through a fully integrated web widget, alongside voice mode. This unlocks an entirely new way for customers to engage with your AI — from websites, landing pages, and soon, across multiple messaging channels.🧠 AI Chat Mode in Web Widget
Assistants can now operate in chat mode, voice mode, or a hybrid voice + chat mode, allowing you to choose the ideal experience for your users.The web widget can be easily embedded on any website, giving your visitors instant access to your AI assistant for inquiries, bookings, or lead capture.Coming soon: support for WhatsApp, SMS, and Meta Messenger, making your assistant truly omnichannel.
💬 Conversations View
Just like you can see your Call History, you now have a dedicated section for Chat Conversations — view, search, and manage all customer chat interactions directly from the dashboard.Each conversation is logged with timestamps, user details, and message history, so you can track performance and customer engagement easily.
🧩 Web Widget Pre-Form Builder
Collect essential lead data before your assistant starts chatting or talking.You can now build custom pre-chat forms with a visual form builder, fully customizable for your business use case — whether that’s a salon appointment, a medical consultation, or a sales lead.Supported Field Types
- Text – Single-line text input
- Email – With built-in validation
- Phone – With country selector
- Text Area – For multi-line inputs
Additional Settings
- Required fields (ensure important info is captured)
- Variable names sent directly to your assistant (e.g. customer_name)
- Labels, placeholders, and helper text for a clean, user-friendly interface
🎨 Enhanced Widget Customization
The web widget is now more flexible and on-brand than ever:- Choose between Modern or Classic styles
- Adjust size, placement, and colors
- Enable voice-only, chat-only, or hybrid interaction modes
💰 Pricing & Availability
- Free when used internally for testing assistants (no balances deducted).
- Public chat mode costs just $0.01 per AI reply, regardless of the model or message size — making it one of the most cost-efficient AI chat options available.
🌟 Custom dashboards, 💬 Assistant chat, 💳 Auto top-up, 📅 1-Click Cal.com integration
We’re excited to roll out a series of powerful updates designed to make managing, testing, and customizing your AI assistant experience smoother than ever.📊 Custom Dashboards
- Drag and drop charts, stats, and tables to design layouts that fit your business.
- Display data from calls, leads, campaigns, or any connected integrations.
- Add and resize widgets in real time to focus on what matters most — performance, revenue, or engagement trends.
- 💡 Free usage for testing: Chats with your assistant don’t consume any balance, so you can experiment safely.
- 🧠 Great for training, debugging, or reviewing responses before deploying changes to production.
- 🚀 Coming soon: Extend live chat to customer-facing channels like your website widget, WhatsApp, Messenger, and SMS, allowing users to talk to the AI on their favorite platforms.
- Get real-time alerts when your balance is running low.
- Automatically add credits from your default payment method.
- Set thresholds and amounts to stay in full control of your spending.
- Use the new one-click connect button to instantly link your calendar.
- Built-in troubleshooting tools help you identify and fix sync issues quickly.
- Perfect for ensuring your scheduling automations and booking workflows stay seamless across assistants and team calendars.
- Select from common regional styles like DD/MM/YYYY or MM/DD/YYYY.
- Improves clarity for reports, logs, and analytics — especially across global teams.
📵 Blacklist, ♻️ Automatic number rotation, 🔁 Transfer call improvements and more
We’ve rolled out several powerful updates to give you more control, visibility, and performance across your calls and assistants.📵 Blacklist System
- Add numbers to your Blacklist directly from Calls History or Leads (single or bulk).
- Calls to or from blacklisted numbers are automatically rejected with a clear message: “Number is blacklisted.”
- View, manage, or remove entries via the new Blacklist panel.
- Assign several numbers to a campaign.
- Calls are automatically rotated and balanced between numbers for even distribution.
- Built with fast and efficient number rotation algorithm.
- See all transferred calls directly in the Calls table with detailed info like parent call, duration, and outcome.
- Available for calls made through dedicated numbers or the “Use your own number” feature. SIP trunk integrated calls cannot be tracked for call transfers.
🤖 Gemini 2.5 Model October version
Introducing the latest Gemini 2.5 model released in October for Speech-to-Speech mode.- Smarter and more accurate with improved function-calling abilities.
- Will soon be integrated into Dualplex Mode for an even better assistant experience.
📅 Multi-Calendar Support for Assistants
We’ve added Multi-Calendar Tools, making scheduling smarter and more flexible than ever.What’s new:
- 🧑🤝🧑 Team & Service Calendars – Assign different calendars to the same assistant, perfect for businesses where customers choose a specific team member or service (e.g. hair vs. nails in a salon).
- 🩺 Medical Appointments Made Easy – Patients can now book directly with the right doctor’s calendar, streamlining scheduling in clinics and practices.
- 🔄 Seamless Management – Assistants handle multiple calendars effortlessly, reducing back-and-forth and ensuring accurate bookings every time.
🔀 Dualplex Assistant Mode (Beta)
What’s new in Dualplex Mode:
- 🎤 Speech-to-Speech Intelligence Leverages the advanced STT + LLM stack from our Realtime models for natural, fluid conversations with ultra-low latency.
- 🔊 Premium Voice Output Uses ElevenLabs TTS, bringing high-quality voices and voice cloning capabilities directly into the experience.
- ⚡ Best of Both Modes Seamlessly blends the responsiveness of Speech-to-Speech with the flexibility and voice quality of Pipeline.
Why it matters:
Dualplex gives you the most realistic AI voice interactions yet, making conversations smoother, more human-like, and easier to integrate into production environments.⚠️ Note: Dualplex is currently in beta. We’re gathering feedback and improving quickly — try it out now and let us know what you think!🗣️ GPT-5 Realtime Speech-to-Speech
- 🗣️ GPT-5 Realtime in Speech-to-Speech Mode – Natural, fluid conversations with ultra-low latency for voice interactions.
- ⚡ GPT-5 Mini & Nano in Pipeline Mode – Optimized for minimal reasoning effort, delivering faster response times and smoother call flows.
🧠 Campaigns just got smarter
We’ve added powerful new controls to help you get more out of your outbound campaigns, avoid wasted calls, and make sure every lead gets the attention it deserves.Here’s what’s new:1. Campaign Call Status Options
You now have three new controls at the campaign level to fine-tune how your leads are called:- Retry until goal completed Continue calling until the goal is achieved. Perfect for situations where a lead answers but doesn’t complete the desired action (e.g., no appointment booked). Calls will continue until the selected goal variable is marked as true.
- Retry on voicemail Continue calling until a human answers (skip voicemails). If a call hits voicemail, the lead won’t be marked as completed — the system will retry until someone picks up.
- Goal variable Variable that must be true to mark lead as completed. Select from your variables which one determines a “completed” lead. If the variable is false, the lead will be retried instead of being marked as completed.
2. Update Lead Data/Status from Automation Platform or API
You can now update lead details and statuses directly from your connected automation tools or API calls.- Change lead status (e.g., “created” instead of “completed”) dynamically.
- Push updated information into your campaigns without manual edits.
3. Ringing Timeout in Assistant Settings
A new ringing timeout option in the Assistant settings lets you control how long to wait for an answer before moving on.- For outbound campaigns, set it lower to avoid voicemail and save agent time.
- For campaigns with slower-answering customers, increase it to give them more time to pick up.
🚀 GPT-5 Integration
📞 DTMF Input Tool
📋 Leads kanban board
📚 Knowledgebase search & improved management
- Search within your knowledgebase documents
- Delete an individual document. This is useful when you want to update a small part of an info without having to replace the whole knowledgebase
- View all the ingested chunks in each document
📲 Make phone call action in automation platform
👥 Secondary contacts on leads
📶 Stable SIP proxy server
Customers that used “Outbound SIP proxy server” for their outbound SIP trunk connections to come from a fixed IP, can now switch to the new stable server which offers better connection and stability as this feature was previously in beta. If you used this feature before the update, you will see a button to migrate to the new server from the SIP trunk interface. Make sure to allow in your PBX/VoIP provider the new IP which you can find in the same SIP trunk interface dialog from phone numbers page.🌍 Multi-lingual assistants
🌐 Web widget - Voice AI for websites
colors, texts, positions and more. Paste the generated script tag snippet on any website page and you’re good to go.🌟 Go High Level calendar integration
New Gemini 2.5-flash dialog model (beta)
Added newest speech to speech model performing best for quality and latency. Includes 30+ voices and works in multi-lingual as well.🖥️ Application
Interface
- Added account level timezone setting
- Added minimum words interruption option in assistant settings
- Added volume slider for background ambiance audio
White label panel
- Panel redesign
- You can now create custom system prompts on your instance for your users to choose from
- Integrate Google/LinkedIn social providers for login/register
⚙️ Automation Platform
- New action: Delete lead - Delete leads programmatically
- New action: Start/Stop campaign - Control campaign status programmatically
- Improved - Automation platform loads 10x faster
🔗 API
- Delete lead - New API endpoint to permanently delete leads
- Start/Stop campaign - Control campaign status programmatically with new API endpoints
🚀 New 2.0 Voice Engine - Speak Like Never Before
⚡ Real-time Speech-to-Speech Mode
🎭 Sentiment Aware Filler Audios
📚 Knowledge Management
Build a Living Knowledgebase in Minutes
- Point-and-scrape any website — Product docs, help centers, wikis, or Notion pages
- Drag-and-drop PDFs & files — We’ll ingest the text automatically so your agents can use it in-call
🖥️ Application
Call directly from your browser (beta)
Multi number call transfer
