Added a new “Make Phone Call” action that instantly dials a single number as soon as the API endpoint is invoked—no campaign setup required. Perfect for one-off or time-critical calls, while campaigns remain the recommended solution for bulk calling lists. You can find this action in the automation platform or API.
You can now attach multiple backup contacts to every lead. When the primary contact doesn’t answer, calls automatically cascade to the next contact in the list. Add, reorder, or remove secondary contacts from the lead details panel for smoother outreach and higher connect rates.
Customers that used “Outbound SIP proxy server” for their outbound SIP trunk connections to come from a fixed IP, can now switch to the new stable server which offers better connection and stability as this feature was previously in beta. If you used this feature before the update, you will see a button to migrate to the new server from the SIP trunk interface. Make sure to allow in your PBX/VoIP provider the new IP which you can find in the same SIP trunk interface dialog from phone numbers page.
Assistants can now speak multiple languages in the same conversation by setting up “secondary languages” in assistant settings first tab. They can switch language mid-call based on customer needs, providing seamless multilingual support.
Embed assistants on websites with the voice AI widget similar to chatbots but with voice. You can fully customize the widget appearance from assistant settings from the “Web widget” button: colors, texts, positions and more. Paste the generated script tag snippet on any website page and you’re good to go.
The long awaited new engine has been deployed in the platform. It comes with improvements on overall conversation from response times, more emotion, better understanding to improved interruption handling and natural feel.
Select different filler audios based on customer reply sentiment for even faster responses. Your AI assistant now adapts its tone and pace based on customer emotions.
This feature is present in beta mode and you can test it from assistant settings. It will soon be extended as a widget that can be embedded on websites.