Product Updates

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🌍 Multi-lingual assistants

Assistants can now speak multiple languages in the same conversation by setting up “secondary languages” in assistant settings first tab. They can switch language mid-call based on customer needs, providing seamless multilingual support.

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🌐 Web widget - Voice AI for websites

Embed assistants on websites with the voice AI widget similar to chatbots but with voice. You can fully customize the widget appearance from assistant settings from the “Web widget” button: colors, texts, positions and more. Paste the generated script tag snippet on any website page and you’re good to go.

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🌟 Go High Level calendar integration

Fetch available slots and book appointments using GoHighLevel calendars

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New Gemini 2.5-flash dialog model (beta)

Added newest speech to speech model performing best for quality and latency. Includes 30+ voices and works in multi-lingual as well.

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🖥️ Application

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Interface

• Added account level timezone setting
• Added minimum words interruption option in assistant settings
• Added volume slider for background ambiance audio

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White label panel

• Panel redesign
• You can now create custom system prompts on your instance for your users to choose from
• Integrate Google/LinkedIn social providers for login/register

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⚙️ Automation Platform

• New action: Delete lead - Delete leads programmatically
• New action: Start/Stop campaign - Control campaign status programmatically
• Improved - Automation platform loads 10x faster

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🔗 API

• Delete lead - New API endpoint to permanently delete leads
• Start/Stop campaign - Control campaign status programmatically with new API endpoints

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🚀 New 2.0 Voice Engine - Speak Like Never Before

The long awaited new engine has been deployed in the platform. It comes with improvements on overall conversation from response times, more emotion, better understanding to improved interruption handling and natural feel.

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⚡ Real-time Speech-to-Speech Mode

Skip TTS round-trips and give callers instant, more natural replies. Experience unprecedented conversation flow with real-time processing.

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🎭 Sentiment Aware Filler Audios

Select different filler audios based on customer reply sentiment for even faster responses. Your AI assistant now adapts its tone and pace based on customer emotions.

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📚 Knowledge Management

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Build a Living Knowledgebase in Minutes

• Point-and-scrape any website — Product docs, help centers, wikis, or Notion pages
• Drag-and-drop PDFs & files — We’ll ingest the text automatically so your agents can use it in-call

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🖥️ Application

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Call directly from your browser (beta)

This feature is present in beta mode and you can test it from assistant settings. It will soon be extended as a widget that can be embedded on websites.

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Multi number call transfer

You can now route calls to multiple destination phone numbers like different people or departments according to your flow.