Stay up to date — Follow our latest product updates and improvements. We ship new features regularly to enhance your AI calling experience.
📵 Blacklist, ♻️ Automatic number rotation, 🔁 Transfer call improvements and more
We’ve rolled out several powerful updates to give you more control, visibility, and performance across your calls and assistants.📵 Blacklist System
- Add numbers to your Blacklist directly from Calls History or Leads (single or bulk).
- Calls to or from blacklisted numbers are automatically rejected with a clear message: “Number is blacklisted.”
- View, manage, or remove entries via the new Blacklist panel.
- Assign several numbers to a campaign.
- Calls are automatically rotated and balanced between numbers for even distribution.
- Built with fast and efficient number rotation algorithm.
- See all transferred calls directly in the Calls table with detailed info like parent call, duration, and outcome.
- Available for calls made through dedicated numbers or the “Use your own number” feature. SIP trunk integrated calls cannot be tracked for call transfers.
🤖 Gemini 2.5 Model October version
Introducing the latest Gemini 2.5 model released in October for Speech-to-Speech mode.- Smarter and more accurate with improved function-calling abilities.
- Will soon be integrated into Dualplex Mode for an even better assistant experience.
📅 Multi-Calendar Support for Assistants
We’ve added Multi-Calendar Tools, making scheduling smarter and more flexible than ever.What’s new:
- 🧑🤝🧑 Team & Service Calendars – Assign different calendars to the same assistant, perfect for businesses where customers choose a specific team member or service (e.g. hair vs. nails in a salon).
- 🩺 Medical Appointments Made Easy – Patients can now book directly with the right doctor’s calendar, streamlining scheduling in clinics and practices.
- 🔄 Seamless Management – Assistants handle multiple calendars effortlessly, reducing back-and-forth and ensuring accurate bookings every time.
🔀 Dualplex Assistant Mode (Beta)
What’s new in Dualplex Mode:
- 🎤 Speech-to-Speech Intelligence Leverages the advanced STT + LLM stack from our Realtime models for natural, fluid conversations with ultra-low latency.
- 🔊 Premium Voice Output Uses ElevenLabs TTS, bringing high-quality voices and voice cloning capabilities directly into the experience.
- ⚡ Best of Both Modes Seamlessly blends the responsiveness of Speech-to-Speech with the flexibility and voice quality of Pipeline.
Why it matters:
Dualplex gives you the most realistic AI voice interactions yet, making conversations smoother, more human-like, and easier to integrate into production environments.⚠️ Note: Dualplex is currently in beta. We’re gathering feedback and improving quickly — try it out now and let us know what you think!🗣️ GPT-5 Realtime Speech-to-Speech
- 🗣️ GPT-5 Realtime in Speech-to-Speech Mode – Natural, fluid conversations with ultra-low latency for voice interactions.
- ⚡ GPT-5 Mini & Nano in Pipeline Mode – Optimized for minimal reasoning effort, delivering faster response times and smoother call flows.
🧠 Campaigns just got smarter
We’ve added powerful new controls to help you get more out of your outbound campaigns, avoid wasted calls, and make sure every lead gets the attention it deserves.Here’s what’s new:1. Campaign Call Status Options
You now have three new controls at the campaign level to fine-tune how your leads are called:- Retry until goal completed Continue calling until the goal is achieved. Perfect for situations where a lead answers but doesn’t complete the desired action (e.g., no appointment booked). Calls will continue until the selected goal variable is marked as true.
- Retry on voicemail Continue calling until a human answers (skip voicemails). If a call hits voicemail, the lead won’t be marked as completed — the system will retry until someone picks up.
- Goal variable Variable that must be true to mark lead as completed. Select from your variables which one determines a “completed” lead. If the variable is false, the lead will be retried instead of being marked as completed.
2. Update Lead Data/Status from Automation Platform or API
You can now update lead details and statuses directly from your connected automation tools or API calls.- Change lead status (e.g., “created” instead of “completed”) dynamically.
- Push updated information into your campaigns without manual edits.
3. Ringing Timeout in Assistant Settings
A new ringing timeout option in the Assistant settings lets you control how long to wait for an answer before moving on.- For outbound campaigns, set it lower to avoid voicemail and save agent time.
- For campaigns with slower-answering customers, increase it to give them more time to pick up.
🚀 GPT-5 Integration
📞 DTMF Input Tool
📋 Leads kanban board
📚 Knowledgebase search & improved management
- Search within your knowledgebase documents
- Delete an individual document. This is useful when you want to update a small part of an info without having to replace the whole knowledgebase
- View all the ingested chunks in each document
📲 Make phone call action in automation platform
👥 Secondary contacts on leads
📶 Stable SIP proxy server
Customers that used “Outbound SIP proxy server” for their outbound SIP trunk connections to come from a fixed IP, can now switch to the new stable server which offers better connection and stability as this feature was previously in beta. If you used this feature before the update, you will see a button to migrate to the new server from the SIP trunk interface. Make sure to allow in your PBX/VoIP provider the new IP which you can find in the same SIP trunk interface dialog from phone numbers page.🌍 Multi-lingual assistants
🌐 Web widget - Voice AI for websites
colors, texts, positions and more. Paste the generated script tag snippet on any website page and you’re good to go.🌟 Go High Level calendar integration
New Gemini 2.5-flash dialog model (beta)
Added newest speech to speech model performing best for quality and latency. Includes 30+ voices and works in multi-lingual as well.🖥️ Application
Interface
- Added account level timezone setting
- Added minimum words interruption option in assistant settings
- Added volume slider for background ambiance audio
White label panel
- Panel redesign
- You can now create custom system prompts on your instance for your users to choose from
- Integrate Google/LinkedIn social providers for login/register
⚙️ Automation Platform
- New action: Delete lead - Delete leads programmatically
- New action: Start/Stop campaign - Control campaign status programmatically
- Improved - Automation platform loads 10x faster
🔗 API
- Delete lead - New API endpoint to permanently delete leads
- Start/Stop campaign - Control campaign status programmatically with new API endpoints
🚀 New 2.0 Voice Engine - Speak Like Never Before
⚡ Real-time Speech-to-Speech Mode
🎭 Sentiment Aware Filler Audios
📚 Knowledge Management
Build a Living Knowledgebase in Minutes
- Point-and-scrape any website — Product docs, help centers, wikis, or Notion pages
- Drag-and-drop PDFs & files — We’ll ingest the text automatically so your agents can use it in-call
🖥️ Application
Call directly from your browser (beta)
Multi number call transfer
