​

Autocalls Tool

The Autocalls tool is the core component that connects your AI calling system with automation flows. It enables real-time data exchange between your AI assistants and business systems, allowing for personalized conversations and automated follow-ups.

​

Triggers

​

Call Ended

The Call Ended trigger activates immediately after an AI call completes, providing comprehensive data about the interaction:

• Complete conversation transcript with timestamps
• AI assistant responses and decisions
• Call duration and technical metadata
• Customer information and phone number
• Call outcome and sentiment analysis
• Variables set during the conversation

​

Configuration

1. Select “Call Ended” as your trigger
2. Choose specific AI assistant to monitor
3. Configure variable mapping

​

Inbound Call Variable Injection

This powerful trigger activates before your AI assistant picks up an inbound call, allowing you to:

• Fetch and inject real-time customer data
• Customize AI behavior based on context
• Set conversation parameters
• Define AI personality traits
• Provide business logic variables

​

Configuration

1. Select “Inbound Call” as your trigger
2. Define required variables for AI context

​

Actions

​

Add Lead to Campaign

This action helps manage your AI calling campaigns by:

• Creating new leads from extenal tools like Sheets, Hubspot, Facebook leads
• Assigning leads to specific AI campaigns
• Adding context for future calls

​

Configuration

1. Select target AI campaign
2. Map contact details from trigger data
3. Add custom attributes for AI context

​

Return Variables

This action is crucial for inbound calls, returning context that gets injected into the AI’s prompt:

• Customer profile and preferences
• Conversation history summary
• Business rules and constraints
• Custom AI behavior flags
• Dynamic response templates

​

Configuration

1. Structure response JSON
2. Map customer data to variables
3. Set AI conversation parameters
4. Configure timeout handling

​

Example Usage

​

Post-Call Lead Management

Trigger: AI Call Ended
↓
Extract conversation insights
↓
Update Hubspot record
↓
Add to follow-up campaign if qualified

​

Intelligent Inbound Routing

Trigger: Inbound Call to AI
↓
Fetch customer profile from CRM
↓
Get interaction history
↓
Return enriched context for AI prompt

​

Best Practices

1. Variable Injection Performance

   • Keep processing under 2 seconds
   • Set sensible defaults

2. Data Structure

   • Follow AI prompt requirements
   • Validate all variables
   • Structure nested objects clearly
   • Document custom fields

3. Error Handling

   • Provide fallback values
   • Log injection failures
   • Monitor response times
   • Handle missing data gracefully