Calls Related
Sending SMS
Learn how to send SMS messages using the automation platform and SMS-capable numbers
If your rented or custom-provisioned number supports SMS capabilities, you can leverage the automation platform to send text messages:
1. SMS Actions
- Send confirmation messages after calls
- Deliver follow-up information or links
- Send appointment reminders
- Provide quick updates or notifications
2. Configuration
- Ensure your phone number is SMS-capable
- Use the “Send SMS” action in your automation flow
- Configure message template and variables
- Set up triggers (e.g., after call completion)
3. Best Practices
- Keep messages concise and professional
- Include opt-out instructions if required by local laws
- Test SMS delivery before large campaigns
- Monitor delivery rates and costs
Note: SMS capability depends on your phone number’s region and type. Contact support to confirm if your number supports texting.