If your rented or custom-provisioned number supports SMS capabilities, you can leverage the automation platform to send text messages:

​
1. SMS Actions

  • Send confirmation messages after calls
  • Deliver follow-up information or links
  • Send appointment reminders
  • Provide quick updates or notifications

​
2. Configuration

  1. Ensure your phone number is SMS-capable
  2. Use the “Send SMS” action in your automation flow
  3. Configure message template and variables
  4. Set up triggers (e.g., after call completion)

​
3. Best Practices

  • Keep messages concise and professional
  • Include opt-out instructions if required by local laws
  • Test SMS delivery before large campaigns
  • Monitor delivery rates and costs

Note: SMS capability depends on your phone number’s region and type. Contact support to confirm if your number supports texting.