Transfer balance
White Label
Transfer balance
Transfer minutes or credits to/from a platform user
POST
Transfer balance
This endpoint allows white label admins to transfer call minutes or chat credits to and from their users. This is useful for managing user balances programmatically when building custom frontends.Documentation Index
Fetch the complete documentation index at: https://docs.autocalls.ai/llms.txt
Use this file to discover all available pages before exploring further.
This endpoint is only available for white label admins. Regular users will receive a 403 Forbidden error.
Request Body
The ID of the user to transfer to/from. Required if
email is not provided.The email of the user to transfer to/from. Required if
user_id is not provided.The type of balance to transfer:
minutes or creditsThe operation to perform:
add (transfer to user) or remove (transfer from user)The amount to transfer. For minutes, this is the number of call minutes. For credits, this is the number of chat credits.
Response
Success message
Details of the transfer
The user’s updated balance information
Your (tenant owner’s) updated balance
Transfer Types
| Type | Description | Conversion |
|---|---|---|
minutes | Call minutes for AI phone calls | Direct 1:1 transfer |
credits | Chat credits for AI chat, WhatsApp, SMS | 9 credits = 1 minute |
Operations
| Operation | Minutes Behavior | Credits Behavior |
|---|---|---|
add | Deducts from your balance, adds to user | Deducts minutes from you (at 9 credits/min), adds credits to user |
remove | Deducts from user, adds to your balance | Deducts credits from user, adds minutes to you |

