Skip to main content
Manage individual user limits and restrictions beyond the default plan limits. This allows you to customize specific users’ access without changing their plan.

​
Overview

User limits provide granular control over individual users on your white label platform. You can override plan limits for specific users, giving them more or less access than their plan normally allows.

​
Accessing User Settings

Users Table Interface
  1. Go to the Users table in your administration panel
  2. Click the Edit button on any user row to open their profile

​
User Information & Access

User Information Settings
Manage basic user details and administration panel access permissions. Basic Information:
  • Name — User’s display name
  • Email — User’s email address (used for login and notifications)
Administration Panel Access:
These permissions grant access to the Administration Panel — the tenant management area where you configure your white label platform. Only enable these for team members who need to manage the platform itself, not for regular end users.
  • Platform Admin — Full administrative access to the administration panel. Can manage users, configure all settings, and access all resources. Use for trusted administrators who need complete control.
  • Settings Access — Can access and modify the administration panel settings page (branding, appearance, email templates, etc.) but cannot manage other users. Use for team members who need to configure the platform without user management.
  • Billing Access — Can access the billing dashboard, manage payment methods, view invoices, and update billing information. Use for finance team members or accounting staff.
These permissions only apply to tenant users. The tenant owner always has full access by default.

​
Custom User Limits

Enable “Custom Limits” to override plan defaults for this specific user.
Custom User Limits

​
Count Limits

Numerical restrictions on resource usage. Set -1 for unlimited, 0 for disabled, or a positive number for a specific limit.

​
Boolean Limits

​
Custom User Appearance

Custom User Appearance
Customize what individual users can see and access on your platform, independent of your global appearance settings. Enable “Custom Appearance” to override global settings for this user. Checkboxes start with your current global settings as defaults. Check a box to hide that page or feature from the user.

​
Hide Pages

Custom User Appearance - Hide Pages
  • Automation, Assistants, Campaigns, Leads, Tools
  • Get Phone Number, SMS History, API Keys
  • Knowledgebase, Conversations, Calls History
  • Blacklist, Your Phone Numbers, Create Custom Dashboard
  • WhatsApp Senders, WhatsApp Templates

​
Hide Features

Custom User Appearance - Hide Features
  • Caller ID Button, SIP Integration
  • Calendar Integration, Carrier Costs Display
  • Web Widget, Secondary Languages, Dashboard Title & Subheading
  • Add Credits Button, Plans Page & Button
  • AI Prompt Editor, Flow Builder
  • Docs Button, Updates Button & Modal

​
Visible Plans

Custom User Appearance - Visible Plans
Restrict which plans the user can see. Select specific plans from the dropdown — leave empty to show all active plans. You can also assign inactive or hidden plans to specific users.
User appearance settings override global settings. If no custom setting exists for a feature, the global configuration applies.
Custom limits and appearance settings do not apply to the tenant owner.

​
Manage Balance

Click the Balance button on any user row to open the balance management modal. This shows the current balances and lets you transfer minutes or credits.
Balance Overview
The modal shows both the user’s balance (minutes and credits) and your balance as the platform owner side by side.

​
Transfer Call Minutes

Transfer call minutes between your balance and a user’s balance.
Transfer Call Minutes
  • Choose Add to user or Remove from user
  • Enter the amount in minutes
  • The maximum you can transfer is limited by the source balance

​
Transfer Chat Credits

Transfer chat credits used for AI replies, WhatsApp messages, and SMS. Credits are deducted from your minutes balance at a rate of 9 credits = 1 minute.
Transfer Chat Credits
  • Choose Add to user or Remove from user
  • Enter the amount in credits
  • When adding credits, the equivalent minutes are deducted from your balance
  • When removing credits, the equivalent minutes are returned to your balance

​
Troubleshooting

User can’t create resources:
  • Check current vs. limit usage
  • Verify limit type (count vs. boolean)
  • Confirm user is on correct plan
Limits not applying:
  • Clear platform cache
  • Verify limit configuration
  • Check for conflicting settings
Unlimited settings (-1) should be used carefully as they can impact platform performance and costs.
User limits override plan limits. A user’s effective limit is always the user limit if set, otherwise the plan limit applies.