Manage individual user limits and restrictions beyond the default plan limits. This allows you to customize specific users’ access without changing their plan.

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Overview

User limits provide granular control over individual users on your white label platform. You can override plan limits for specific users, giving them more or less access than their plan normally allows.

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Available Limit Types

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Count Limits

Numerical restrictions on resource usage:
Purpose: Maximum number of AI assistants user can createYour Custom Plans:
  • Free: 1 assistant (recommended)
  • Basic: 2-3 assistants
  • Professional: 5-10 assistants
  • Enterprise: Unlimited
Purpose: Maximum number of outbound campaignsYour Custom Plans:
  • Free: 1 campaign (trial)
  • Basic: 2-3 campaigns
  • Professional: 5-15 campaigns
  • Enterprise: Unlimited
Purpose: Maximum number of custom voice clonesYour Custom Plans:
  • Free: 0-1 voice (premium incentive)
  • Basic: 2-3 voices
  • Professional: 5-10 voices
  • Enterprise: Unlimited
Purpose: Maximum simultaneous callsYour Custom Plans:
  • Free: 1-2 calls (prevent abuse)
  • Basic: 5-10 calls
  • Professional: 20-100 calls
  • Enterprise: 500+ calls
Purpose: Maximum number of knowledge basesYour Custom Plans:
  • Free: 1 knowledge base
  • Basic: 2-5 knowledge bases
  • Professional: 10-20 knowledge bases
  • Enterprise: Unlimited
Purpose: Maximum phone numbers user can add (SIP/Caller ID)Your Custom Plans:
  • Free: 1 number
  • Basic: 2-3 numbers
  • Professional: 5-15 numbers
  • Enterprise: Unlimited
Purpose: Maximum custom mid-call toolsYour Custom Plans:
  • Free: 0 tools (premium feature)
  • Basic: 1-2 tools
  • Professional: 5-10 tools
  • Enterprise: Unlimited
Purpose: Monthly automation platform executionsYour Custom Plans:
  • Free: 100-500 runs
  • Basic: 1,000-5,000 runs
  • Professional: 10,000-50,000 runs
  • Enterprise: Unlimited

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Boolean Limits

Feature access controls (enabled/disabled):
Purpose: Access to embeddable web widget functionalityDefault: Enabled for all plans
Purpose: Access to multi-language assistant supportDefault: Enabled for all plans
Purpose: Access to no-code automation workflowsDefault: Enabled for all plans
Purpose: Access to Cal.com and GoHighLevel schedulingDefault: Enabled for all plans

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Setting User Limits

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Accessing Individual User Limits

Users Table Interface
Steps to modify individual user limits:
  1. Go to “Users” table in your administration panel
  2. Click “Edit” button on any user row to open their profile

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Enable Custom Limits

Enable Custom Limits Interface
  1. Enable “Custom Limits” to override plan defaults
  2. Modify any limit as needed for that specific user

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Configuring Limits

For Count Limits:
  • -1: Unlimited access
  • 0: No access/disabled
  • Positive number: Specific limit
For Boolean Limits:
  • Enabled: User has access to feature
  • Disabled: User cannot access feature
Additional User Management:
  • Change user email and name
  • Grant admin access

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Transfer Credits

Transfer Credits Interface
Credit Management:
  • Transfer credits from your white label account to user accounts
  • Add or remove credits from individual user balances
  • Monitor usage and top up accounts as needed
Additional User Management:
  • Impersonate user to make settings on their behalf
Quick Access: Click directly on any user row in the Users table to instantly open their profile and access limit configuration.

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Troubleshooting

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Common Issues

User can’t create resources:
  • Check current vs. limit usage
  • Verify limit type (count vs. boolean)
  • Confirm user is on correct plan
Limits not applying:
  • Clear platform cache
  • Verify limit configuration
  • Check for conflicting settings
Resource Impact: Unlimited settings (-1) should be used carefully as they can impact platform performance and costs.
User limits override plan limits. A user’s effective limit is always the user limit if set, otherwise the plan limit applies.