Skip to main content
Set custom pricing for messaging services on your platform. Charges are deducted from your users’ credits or minutes balance when they use these services.

​
Accessing Chat Service Pricing

  1. Open your Administration Panel
  2. Navigate to Chat Service Pricing in the sidebar
Chat Service Pricing in sidebar

​
AI Chat Replies

Configure pricing for AI-generated chat responses. You can choose between two pricing methods: Percentage Markup — apply a markup (0–200%) on top of the platform base cost. The UI shows a real-time breakdown of the platform cost, customer price, and your profit.
AI Chat Replies - Percentage Markup
Fixed Price — set a fixed price in credits per reply. The minimum is the platform base cost (1.5 credits per reply).
AI Chat Replies - Fixed Price

​
WhatsApp Messages

Configure pricing for WhatsApp messaging services. Each message type has its own markup slider (0–100%) applied on top of the platform base cost.
WhatsApp Messages pricing configuration
  • Inbound Messages — per message received (base: 0.7 credits)
  • Outbound Messages — per message sent during a session (base: 0.7 credits)
  • Template Messages — per template message sent (base: 0.7 credits)
Each section shows the platform base cost, your markup percentage, the final customer price in credits, and your profit.

​
SMS Messages

Configure pricing for outbound SMS. Uses a markup slider (0–100%) on top of the platform base cost.
SMS Messages pricing configuration
  • Outbound SMS — per SMS sent (base: 1.0 credits, actual may vary by carrier)

​
Credits Exchange

Credits Exchange toggle
When enabled, your users can convert their call minutes into chat credits at the platform rate of 9 credits per minute. This is useful when users have remaining minutes but need credits for messaging services.

​
How Credits Work

  • 100 credits = $1 USD
  • 9 credits = 1 minute (at platform rate)
  • Credits are used for: AI replies, WhatsApp messages, and SMS
  • Each service deducts the configured amount from the user’s credit balance
Changes to pricing take effect immediately for new messages. Existing conversation costs are not affected.