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With White Label, you’re in control of how your sub-clients pay:

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1. Payment Gateway Integration

  • Stripe is common, but other gateways may be supported.
  • Link your gateway in the White Label admin panel, so your brand charges the end-user.

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2. Setting Rates

  • You can define your own per-minute cost, phone number rental price, or monthly subscription tier.
  • The difference between what your clients pay and Autocalls.ai’s wholesale rates is your profit.

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3. Usage Tracking

  • Each sub-account’s minutes, phone numbers, and campaigns are tracked.
  • The system automatically calculates monthly usage and potential overages.

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4. Invoicing

  • Typically, you handle invoices to your sub-clients.
  • Autocalls.ai bills you for the wholesale usage. You then mark up and bill your clients.

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5. “Something went wrong” when users upgrade plan

If your users see a “Something went wrong” error when trying to upgrade their subscription plan, purchase credits, or rent a phone number, the most common cause is that Stripe Tax is not configured on your Stripe Connect account.

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How to fix it

Go to your Stripe Dashboard and configure Stripe Tax by following these steps:
  1. Go to Stripe Dashboard → Settings → Tax
  2. Set your head office address — this is where your business is located. At minimum, you need to set the country.
  3. Choose a preset product tax code — select the tax code that best describes what you sell (e.g., “General - Electronically Supplied Services” for SaaS).
  4. Select a default tax behavior — choose one of:
    • Exclusive — tax is added on top of the price
    • Inclusive — tax is already included in the price
    • Inferred by currency — Stripe decides based on the currency
  5. Add at least one tax registration — go to the Registrations tab and add the jurisdictions where your business is registered to collect tax. Without this, tax will calculate as 0.00.
All four steps above are required. You can verify your setup is complete by checking that your tax settings status shows “Active” in the Stripe Dashboard. If it shows “Pending”, check which fields are still missing.

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Don’t need tax collection?

If you don’t need automatic tax calculation, contact support to disable it for your account.

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Stripe documentation

Note: Keep an eye on high-usage sub-accounts to avoid unexpected bills. You can set usage caps or alerts to control risk.