Inbound Calls
Provisioning & Managing Phone Numbers
Learn how to provision, assign, and manage phone numbers for inbound AI calls
If you haven’t already, check out our Phone Numbers section to learn how to obtain or integrate a number. Once you have a number:
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Assign It to Your AI Assistant
- Go to Assistants > (Your Inbound Assistant).
- Under Phone Number, pick the number you want to use.
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Verify Functionality
- Test by calling the number from an external phone.
- The AI should answer with your configured greeting.
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Monitoring Inbound Lines
- In the Phone Numbers page, you can see active lines, monthly cost, and usage.
- Release lines you no longer need to avoid extra rental fees.
Handling Country-Specific Requirements
Some regions may require:
- Local address or business registration
- ID documents for toll-free or special lines
If so, you’ll be prompted to upload documents for custom provisioning before your number is activated.