Troubleshooting & FAQs
Call Quality Issues
Troubleshoot and optimize call quality, latency, and connection issues
Call quality can be affected by both technical factors and AI settings. Here’s how to optimize both:
AI Engine Impact
Your choice of AI engine affects perceived call quality:
Fast Engine + Filler Audio
- Minimal latency
- Quick back-and-forth
- Natural conversation flow
- Best for most calls
Standard/Accurate Engine
- Longer processing time
- More accurate responses
- Better for complex conversations
Optimization Tips
- Start with Fast Engine + Filler Audio
- Switch to Standard/Accurate only if needed
- Monitor call recordings for quality
- Test different voice models
Quick Fixes
If experiencing issues:
- Try a test call
- Switch to a faster engine setting
- Enable filler audio
- Check network connection
Tip: The combination of Fast Engine and Filler Audio typically provides the best perceived call quality.