Understanding these terms will help you navigate Autocalls.ai more easily:

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AI Assistant / Agent

A customizable bot you configure to handle inbound or outbound calls. Defines conversation style, voice, and behavior via a “system prompt.”

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Campaign (Outbound)

A sequence or batch of calls to a list of contacts or leads. You can upload a CSV, connect Google Sheets, or integrate your CRM to launch these calls.

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Inbound Number

A dedicated phone number that customers dial to reach your AI assistant. You can get one from the platform or integrate via SIP/PBX.

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Outbound Caller ID

The number displayed on the customer’s phone when your AI calls them. You can rent one or verify an existing number to use as Caller ID.

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No-Code Automation Platform

Autocalls.ai’s built-in workflow platform, similar to Zapier/Make. It lets you connect triggers (like “call ended”) to actions (like “send an email” or “update a Google Sheet”) without writing code. Learn more about automating your workflows.

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Tools / Integrations

Refers to the specialized features your AI assistant can use, like transferring a call, ending a call, scheduling an appointment, or webhooks to external apps.

Tip: Keep these definitions in mind as you proceed through the docs. They’ll pop up in various setup steps or feature explanations.

How It Works (Quick Overview)Core Concepts