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1. Unexpected Charges?

  • Large Outbound Campaign? Possibly your calls used more minutes than expected.
  • Did You Rent Multiple Numbers? Monthly fees stack if you keep multiple lines active.

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2. Refund / Cancellation Policies

  • Check your plan’s terms. Usually usage-based minutes are non-refundable because resources are used in real-time.
  • If you have a monthly plan with included minutes, you can often cancel future renewals but not partial months.

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3. Tracking Usage

  • Dashboard: Real-time usage counters show minutes consumed.
  • Notifications: Set alerts if you near a monthly threshold.

Tip: If usage spiked unexpectedly, see call logs or see if an employee triggered a large campaign by mistake.

Voice & Response IssuesCall Quality Issues