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Inbound Calls Overview
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Outbound Calls Overview
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On this page
1. Dedicated Number
2. Verified Existing Number (Caller ID Only)
3. SIP Integration
4. Country-Specific Rules
Outbound Calls
Caller ID & Handling
Learn how to configure and manage caller ID for outbound campaigns
When you launch an outbound campaign, you can choose which number appears on recipients’ phones.
1. Dedicated Number
If you’ve rented a local or toll-free number, you can select it as the “Phone number” in the assistant settings.
Good for brand consistency or if you also accept inbound calls on the same line.
No OTP verification needed
for numbers rented through Autocalls.ai.
2. Verified Existing Number (Caller ID Only)
If you want your personal or company phone line to appear, verify it with an
OTP
or short call.
This won’t handle inbound calls for the AI, but the lead sees that recognized number on caller ID.
Note
: OTP verification is ONLY required when using your own existing number as Caller ID.
3. SIP Integration
If you use a PBX or VOIP platform, you might pass a custom caller ID from your existing system.
Make sure your trunk or provider is set to allow a specific outbound Caller ID.
4. Country-Specific Rules
Some regions prevent using numbers you don’t own as Caller ID.
Always ensure you have the right to present that number to avoid spam or legal issues.
Tip:
Test by calling your own phone or a friendly colleague to confirm the correct caller ID is displayed before launching a big campaign.
Creating & Managing Campaigns
Voicemail Handling
Assistant
Responses are generated using AI and may contain mistakes.