An outbound “campaign” determines when, how, and to whom calls are made.

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1. Setup a Campaign

  1. Go to Outbound / Campaigns in your dashboard.
  2. Click Create New Campaign:
    • Name: e.g. “January Promo,” “Payment Reminder,” etc.
    • Assistant: which AI assistant will handle these calls?
    • Window: choose the time window for the campaign

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2. Importing Leads

  • CSV File: Upload phone numbers (plus any extra columns, like name or account number).
  • Google Sheets: Connect via the no-code platform or direct integration to pull leads.
  • CRM: Some CRMs (HubSpot, GHL, etc.) can send leads directly to Autocalls.ai via API or automation.

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3. Call Retries & Scheduling

  • Max Retries: e.g., attempt each lead up to 2 times if they don’t answer.
  • Retry Interval: minutes/hours between retries.
  • Time Window: e.g., only call between 9 AM and 6 PM local time to avoid inconveniencing leads.

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4. Monitoring & Pausing

  • Once the campaign is live, calls happen automatically during the allowed hours.
  • You can pause or stop the campaign anytime to revise your script or leads list.

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5. Analyzing Results

  • Visit Campaign Reports to see:
    • How many calls were answered vs. no-answer.
    • Number of successful vs. failed calls.
    • Average call duration, etc.

Note: Large campaigns with thousands of leads can run concurrently, as AI can handle parallel calls. Watch your minute usage to avoid unexpected costs.