Appointment Scheduling Issues
Missing API Key Error
Problem: Getting error “missing api_key location_id or calendar_id for GoHighLevel” Solution:- Go to assistant settings
- Navigate to Appointment Scheduling section
- Click Disconnect to remove current GoHighLevel connection
- Click Connect again to re-authorize
- Select an calendar from the dropdown
- Click Save to apply the configuration
- Verify the connection shows as active after reconnecting
Connection Problems
OAuth Authorization Fails:- Try incognito mode to resolve authentication conflicts
- Verify account selection - ensure you selected the correct GoHighLevel account
- Check permissions - confirm you have admin access to the GoHighLevel account
Calendar Not Appearing
Calendars don’t show in assistant settings:- Refresh connection by disconnecting and reconnecting
- Verify calendar setup in your GoHighLevel account
- Check account permissions for calendar access
Booking Failures
Appointments not being scheduled:- Email Required: Ensure the assistant has an email defined in assistant settings and the lead has an email in inbound variables or from conversation. See Email Requirement for Appointments for detailed setup.
- Test calendar availability - verify the calendar has open slots
- Check time zones - ensure correct time zone configuration in both systems
- Review assistant logs - check call transcripts for booking attempts
- Verify calendar settings in GoHighLevel for booking restrictions
Data Mapping Problems
Lead data not syncing correctly:- Verify field mapping in automation platform
- Check required fields in GoHighLevel
- Test with sample data before live campaigns
Getting Help
If these solutions don’t resolve your issue:- Check call transcripts to see exactly what the AI attempted
- Test the integration with a simple appointment booking
- Contact support with specific error messages and screenshots
- Screenshot of the error message
- Calendar configuration details
- Assistant settings configuration