​

Pricing Breakdown

​

1. Inbound vs. Outbound Calls

• Inbound: You spend minutes as soon as the AI assistant picks up and is engaged in a call.
• Outbound: Minutes start deducting once the customer answers the call and stays connected. Dial time is not billed.

Note: A call is considered active until the AI or the user hangs up, or until voicemail detection ends the call if the user’s voicemail answers (for outbound).

​

2. How Minutes Are Used

​

a) AI Spoken Time

• If your AI assistant is actively on the call for 1 minute, you consume 1 minute of AI time.
• The cost is prorated by the second, so a 30-second call uses 0.5 minutes from your plan (for AI time).

​

b) Carrier Conversion

• Carrier cost (the telecom network fee) is also deducted from your balance but is typically rounded up to the next minute.
• We convert the carrier’s dollar amount to minutes at your plan’s rate.
  • Example: If your carrier charge is $0.05 for a 1-minute call, and your plan’s AI rate is $0.10/min, we convert that $0.05 to 0.5 minutes from your balance.

• 1 AI minute (for the assistant)
• + 0.5 “carrier minutes” (converted from the carrier’s $0.05 to half your AI cost).
• = 1.5 minutes total deducted from your plan balance.

​

3. Per-Second Billing vs. Rounding

1. AI Time
   • Measured per second, so 70 seconds is ~1.17 minutes of AI usage.
   • Deducted exactly from your plan’s minute balance.
2. Carrier Time
   • Rounded to next full minute for the network fee.
   • Then converted into a fraction of your AI plan cost to decide how many “minutes” to deduct from your credit balance.

​

4. Included Minutes & Top-Ups

• Each Plan: Usually includes a monthly allotment of minutes.
• Using Up Minutes: Once you exceed included minutes, you can top up your wallet with additional minutes at your plan’s rate.
• No Rollover: Unused minutes typically don’t roll over to the next month.

You’re on the Starter Plan with 200 included minutes:

• If you make enough calls that total 180 AI minutes + carrier conversions = 180 used, you have 20 left this month.
• Next month, you reset to 200. If you need 210 minutes, you pay for 10 extra minutes at your plan’s rate.

​

5. Volume Discounts or Tiers

• Plans vary (e.g., Starter at $0.20/min, Pro at $0.15/min, Agency at $0.09/min).
• High-volume usage (like 50,000+ minutes/month) can often get bulk discounts by contacting sales.

​

6. Quick Usage Examples

​

Example A (Outbound Call, Starter Plan)

• AI Rate: $0.20/min
• Call Duration: 30 seconds → 0.5 AI minutes = $0.10 AI cost.
• Carrier: $0.01/min, but 30 seconds → 1 minute rounded up → $0.01.
  • $0.01 at your plan’s $0.20 rate = 0.05 “plan minutes” used (Or if you do a simpler approach, $0.01 / $0.20 = 0.05 minutes)
• Total: 0.5 (AI) + 0.05 (carrier) = 0.55 minutes from your plan. If you had 200 included, you’d have 199.45 left.

​

Example B (Inbound Call, Pro Plan)

• AI Rate: $0.15/min
• Call Duration: 90 seconds → 1.5 AI minutes = $0.225 AI cost.
• Carrier: Suppose inbound is $0.015/min, rounding up to 2 minutes if the call was 1.5 min. That’s $0.03 total.
  • $0.03 / $0.15 = 0.2 minutes from your plan.
• Total: 1.5 (AI) + 0.2 (carrier) = 1.7 minutes deducted.

​

FAQ

• Do I pay double if user + AI talk simultaneously?
  No, it’s based on total call duration, not per speaker concurrency.
• What if someone picks up then instantly hangs up?
  The AI might register a few seconds; cost is fractional for the AI, but carrier may round up to 1 minute.