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Every Autocalls plan includes a monthly allowance of minutes and a per-minute rate for anything above it. The rate covers the whole call: the language model, the voice, the transcription, Dualplex™ call handling, recording, transcript and the platform itself. There is no separate bill from OpenAI, ElevenLabs, Deepgram or a telecom provider, and you never connect an API key. Phone numbers are the only separate line: from $3.99 a month per number. White label partners set their own per-minute price and plan fees for their clients in the plan builder, which shows cost and profit per plan. See Plans and pricing setup.

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What counts as a minute

  • A call is measured from the moment it is answered until it ends. Dial time on outbound calls is not billed. If voicemail answers an outbound call, voicemail detection ends the call.
  • Billing is per second after the first 30 seconds. Every answered call has a 30-second minimum, so a 20-second call counts as 0.5 minutes and a 45-second call counts as 0.75 minutes.
  • Both sides talking at once does not double the time. One minute of conversation is one minute.
  • Web calls (the widget or the browser test) have no telecom leg, so they count only the AI time.
A typical one-minute phone call in the US on the Agency plan uses about 1.11 minutes of your allowance: 1 minute of AI time plus the network cost of the call converted into minutes (see Advanced). At $0.09 that is about 10 cents.

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Included minutes, overage and rollover

  • Your included minutes renew at the start of each billing cycle.
  • Past your included minutes, additional usage is billed at your plan’s per-minute rate. You can also top up your balance in advance from the dashboard.
  • Unused minutes reset each cycle on Starter, Pro and Agency. Only Agency White Label carries unused minutes over to the next month.
  • Usage is visible in real time in your dashboard, per assistant and per call.

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Advanced: how the network cost is handled

The telecom network charges a small fee for the phone leg of each call. Autocalls does not send you a separate telecom invoice. Instead the network cost is taken from the same minute balance, so one number covers everything. How it is calculated:
  1. The network charges per full minute, so the phone leg of a 90-second call is billed by the carrier as 2 minutes.
  2. That dollar amount is converted into plan minutes at your plan’s per-minute rate.
  3. The converted amount is added to the AI time of the call.
Typical US rates are about $0.01 a minute outbound and $0.015 a minute inbound. Other countries vary; the current rates per country are shown in your dashboard when you buy a number. Worked examples on the Agency plan ($0.09 per minute):
Lower per-minute plans convert the same network cost into more minutes, because the conversion divides by your rate. On Agency and Agency White Label the network share of a US call is about 10% of the AI time. On Starter it is about 5%.

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Frequently asked questions

No. Models, voices, transcribers and telephony are built into the platform and covered by your per-minute rate. You never connect an API key.
Yes, the 30-second minimum applies to every answered call, plus the network cost of that minute. Calls that are never answered are not billed.
Partners create their own plans with their own monthly fee, included minutes and per-minute overage, and bill clients through their own Stripe account. Autocalls bills the partner the wholesale plan plus usage above the included minutes.
Above roughly 50,000 minutes a month, contact sales for volume pricing.