Detailed explanation of how call minutes are calculated and billed
Note: A call is considered active until the AI or the user hangs up, or until voicemail detection ends the call if the user’s voicemail answers (for outbound).
You’re on the Starter Plan with 200 included minutes:
- If you make enough calls that total 180 AI minutes + carrier conversions = 180 used, you have 20 left this month.
- Next month, you reset to 200. If you need 210 minutes, you pay for 10 extra minutes at your plan’s rate.