Viewing & Managing Conversations

Access and manage all your text-based conversations with your AI assistants.

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Accessing Conversations

1. Navigate to Conversations (chat) in your sidebar
2. View the list of all conversations
3. The badge shows your total conversation count

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Conversations Table

The conversations table displays: Type: Badge showing “Test” or “Web widget” Last Messages: Preview of recent messages in the conversation Variables: Variables collected during the conversation Message Count: Number of messages exchanged Cost: Total cost of the conversation Assistant: Which assistant handled the conversation Started: When the conversation started Last Activity: Last message timestamp

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Filtering Conversations

Use filters to find specific conversations:

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By Type

Filter by conversation source:

• Test: Only test chat sessions
• Web widget: Only website widget conversations

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By Assistant

Select specific assistant to view only their conversations.

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By Date Range

Use the date range picker to filter conversations by creation date:

• Last 7 days
• Last 30 days
• Last 90 days
• Custom date range

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Viewing Conversation Details

Click on any conversation to view complete details:

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Info Section

View conversation details and metrics:

• Type: Badge showing source (Test or Web widget)
• Assistant: Which assistant handled the conversation
• Total Messages: All messages in conversation
• User Messages: Messages that incurred charges
• Total Cost: Cost of the conversation
• Created At: When conversation started
• Updated At: Last activity timestamp

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Messages Section

Complete conversation timeline showing:

• User messages and assistant responses
• Message content and timestamps
• Chronological conversation flow

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Variables Section

Variables collected during the conversation:

• Pre-chat form data
• Variable names and values

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Managing Conversations

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Deleting Conversations

Remove unwanted conversation records:

1. Select conversation(s) from the table
2. Click the delete action
3. Confirm deletion

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Bulk Actions

Manage multiple conversations at once:

• Select multiple conversations using checkboxes
• Apply bulk delete to clean up test conversations

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Sorting

Click column headers to sort conversations:

• Sort by creation date (newest/oldest first)
• Sort by cost (highest/lowest)
• Sort by message count
• Sort by last update

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Best Practices

• Review conversations regularly to improve assistant responses
• Delete test conversations to keep data clean
• Monitor conversation costs and token usage
• Use filters to find specific conversation types

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Next Steps

• Set up web widget to collect more conversations
• Use test chat to test improvements
• Review conversation data regularly to improve assistant performance