If you’re experiencing issues with voice quality or response timing, you can adjust several settings to optimize performance.

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Response Speed vs. Accuracy

Your AI assistant has adjustable engine settings:
  • Fast Engine: Quicker responses but might be less accurate
  • Standard Engine: Balanced speed and accuracy
  • Accurate Engine: Most accurate but slower responses
Adjust these in your assistant’s settings under “AI Engine Configuration”.

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Filler Audio

To minimize silence during processing:
  • Enable “Filler Audio” in your assistant settings
  • The AI will use natural sounds (like “hmm” or “one moment”) while processing
  • Works best with the Fast Engine for near-instant perceived responses

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Common Issues & Solutions

  1. Slow Responses
    • Switch to Fast Engine mode
    • Enable Filler Audio
    • Simplify your system prompt
  2. Inaccurate Responses
    • Use the Accurate Engine mode
    • Provide more context in your prompt
    • Add specific examples
  3. Voice Quality
    • Try different voice models
    • Adjust speech speed settings
    • Try cloning a voice
  4. Assistant Not Responding or Missing Speech in Transcript
    • Disable noise cancellation in your assistant settings
    • Noise cancellation can sometimes filter out speech or cause the assistant to not respond
    • Test with noise cancellation disabled to see if speech is properly detected

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Optimization Tips

  • For sales calls: Use Fast Engine + Filler Audio for natural flow
  • For support: Consider Accurate Engine for better comprehension
Need help? Contact support if these adjustments don’t resolve your issues.