Skip to main content
Autocalls.ai operates on a usage-based model. You pay primarily for two things:
  1. The minutes your AI spends in calls.
  2. Any dedicated phone number rentals.

​
1. Included Minutes vs. Pay-as-You-Go

  • Included Minutes: Some plans may come with a set of monthly minutes. These are consumed first.
  • Pay-as-You-Go: If you exceed included minutes (or if you’re on a usage-based plan), you pay for each additional minute used.

​
2. How We Calculate Minutes

  • Minimum Charge: Every call has a minimum AI charge of 30 seconds (0.5 min). A call shorter than 30 seconds is still billed as 30 seconds.
  • Per-Second Billing: Beyond 30 seconds, Autocalls.ai bills by the second (converted to minutes). For example, a 90-second call is 1.5 minutes of AI time.
  • What the rate covers: your per-minute rate includes the model, the voice, transcription, Dualplex™ and the platform. A typical one-minute US phone call on Agency uses about 1.11 minutes of your allowance. See How minutes and per-minute pricing work.
  • Abandoned Calls: If a caller hangs up while your assistant is already speaking, the greeting has been generated and the carrier leg has been used. Those calls appear as Unanswered with Ended by: Caller, and they are billed on the same terms as a short call (the 30 second minimum plus the carrier leg).
  • Calls With No Audio: If the caller drops before your assistant produces any audio, there is no call charge. A small answering-machine detection cost still applies.

​
Call Statuses

Ended by tells you who closed the call: Caller (the person hung up), Assistant (your AI ended it), or System (a limit was reached, such as the maximum call duration or a silence timeout).
Hearing your assistant does not by itself mean the call was answered. Phone networks can deliver the first sentence as early media while the call is still ringing. If your caller hangs up in that window, the call is correctly recorded as Unanswered even though audio was heard.

​
3. Monthly Usage & Purchasing Extra

  • Monthly Reset: If your plan includes minutes, those reset monthly on your billing date.
  • Buying Add-Ons: You can purchase extra minute bundles if you expect a spike in call volume.

​
4. Additional Costs

  • Phone Number Rental: A monthly fee for each dedicated inbound/outbound number you rent (varies by region).
  • Possible Carrier Surcharges: Some countries may have unique taxes or surcharges. Check the Costs & Pricing section for more details.

​
5. Monitoring Usage

  • Dashboard: The platform displays your current usage, how many minutes are left, and your estimated cost so far.
  • Notifications: You can set up alerts (e.g., “Email me when I hit 80% of monthly minutes”) using the no-code automation platform.
Next Steps
  • Check out our Costs & Pricing section for a deeper breakdown of number rentals, international rates, inbound vs. outbound cost differences, and more.
  • Or proceed to AI Assistants Overview to build your first agent.