Filler Audio

Filler audio adds natural conversation sounds (like “hmm” or “one moment”) while your AI assistant processes responses. This creates a more human-like interaction by eliminating awkward silences.

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How It Works

When enabled, your AI assistant will:

• Use short audio fillers during processing time
• Maintain engagement while formulating responses
• Signal active listening to the caller

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Benefits

1. Improved Conversation Flow

   • Eliminates dead air
   • Keeps callers engaged
   • Reduces hang-ups
   • Creates natural dialogue rhythm

2. Enhanced User Experience

   • More human-like interaction
   • Less awkward waiting
   • Better caller retention
   • Increased trust

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Setup

1. Go to your AI assistant settings
2. Find the “Filler Audio” option
3. Toggle it on
4. Save your changes

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Best Practices

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Combine with Fast Engine

• Use filler audio with the Fast Engine setting
• Creates the most natural conversation flow
• Minimizes perceived response time

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Use Cases

• Sales Calls: Keep prospects engaged
• Customer Service: Show active listening
• Lead Qualification: Maintain natural flow

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Testing

After enabling filler audio:

1. Make a test call
2. Listen for natural transition sounds
3. Verify timing and appropriateness
4. Adjust if needed

Tip: Start with filler audio enabled - you can always disable it if it doesn’t suit your use case.