Initial Message & Audio

The first few seconds of a call are crucial - they determine whether the customer stays on the line. You have two options for your assistant’s first greeting: text-based initial message or custom initial audio.

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Initial Message

This is the first thing your AI assistant says when starting a call. The message is read exactly as written, so:

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Best Practices

1. Keep it Short

   • Aim for 5-10 seconds
   • Get to the point quickly
   • Avoid long company introductions

2. Write Exactly as Needed

   • Include proper diacritics (é, ñ, ü, etc.)
   • Use punctuation for proper pausing
   • Write numbers as they should be spoken

3. Example Formats

   Good:
   "Hi! This is Sarah from ABC Company. How can I help you today?"
   
   Better with pausing:
   "Hi! This is Sarah from ABC Company... How can I help you today?"
   
   With diacritics:
   "¡Hola! Soy María de ABC Company. ¿Cómo puedo ayudarte?"
   

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Initial Audio

For the best first impression, you can use a pre-recorded audio file:

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Benefits

• Professional quality
• Perfect pronunciation
• Human warmth
• Consistent delivery
• Higher customer retention

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Setup Process

1. Record your greeting with a professional voice actor
2. Upload the audio file in assistant settings
3. Clone the same voice for the rest of the conversation
4. Enable initial audio playback

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Best Practices

1. Recording Quality

   • Use professional equipment
   • Record in a quiet environment
   • Maintain consistent volume
   • Save in high quality format

2. Voice Matching

   • Use the same voice actor for cloning
   • Maintain consistent tone and style
   • Match energy levels

3. Content Guidelines

   • Keep under 10 seconds
   • Include company name
   • State purpose clearly
   • Sound welcoming

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Example Script Structure

[Greeting] + [Company Name] + [Purpose/Question]

"Hello! This is ABC Company calling about your recent inquiry. How are you today?"

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Combining Both Methods

You can set up both:

• Initial audio as primary greeting
• Initial message as backup
• System will use audio when available

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Testing

Before going live:

1. Call your assistant
2. Listen for:
   • Clear pronunciation
   • Natural pauses
   • Proper volume
   • Smooth transition to AI conversation

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Language Considerations

• Each language needs its own initial message/audio
• Use native speakers for recordings
• Consider regional accents
• Test with target audience

Pro Tip: Record several versions of your initial audio and test which one gets better response rates.