Learn how to create effective initial messages and use custom audio files for the best first impression
The first few seconds of a call are crucial - they determine whether the customer stays on the line. You have two options for your assistant’s first greeting: text-based initial message or custom initial audio.
Good:"Hi! This is Sarah from ABC Company. How can I help you today?"Better with pausing:"Hi! This is Sarah from ABC Company... How can I help you today?"With diacritics:"¡Hola! Soy María de ABC Company. ¿Cómo puedo ayudarte?"