When a number is attached
The panel shows a card headed Call this number, with the flag, the number, its nickname if it has one, and a copy button. Dial it from any phone and the assistant answers exactly as it will for a customer. There is no Call me now here, and that is deliberate: an assistant that receives calls is tested by calling it.When you picked a number but have not saved
The number appears greyed out under Goes live after you save. Until you save, calls to that number go wherever they went before — the routing is the saved direction plus the saved number, not what is on screen. Press Save assistant, and the card turns into Call this number.When there is no number yet
The panel says No phone number attached and offers Attach a number, which opens the number picker. If your account owns no numbers at all, the picker offers to get you one. Nothing is blocked in the meantime: Voice call in browser and the free Text chat work without a number, and the panel marks them as available now.What a real inbound call needs
1
Direction
In General → Direction & identity, Calls direction is set to Receive phone calls.
2
Number
A number is attached to this assistant in the same card. A Caller-ID-only number cannot answer,
and a number already answering for another assistant is not offered.
3
Saved
Both of those are saved. Attaching alone does nothing until the save goes through.