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The Test Chat interface provides a quick way to test your assistant’s conversation flow without making actual phone calls.

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Accessing Test Chat

  1. Navigate to your assistant’s page
  2. Click the “Test Assistant” button with the chat icon
  3. A chat interface will open in a slide-over panel
Test Assistant Button

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How It Works

The Test Chat interface simulates a conversation with your assistant:
  • Text-based interaction: Type messages instead of speaking
  • Real AI responses: Your assistant processes messages using the same logic as phone calls
  • Variable testing: Test how your assistant handles variables and data collection
  • Tool execution: See how your assistant uses configured tools and functions
  • Fast iteration: Quickly test prompt changes without phone calls

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When to Use Test Chat

Ideal for:
  • Testing conversation flow and logic
  • Verifying prompt behavior and responses
  • Debugging variable collection
  • Testing tool/function calls
  • Rapid prompt iteration
Not suitable for:
  • Testing voice quality or speech recognition
  • Testing call transfers (use phone testing)
  • Testing phone-specific features
  • Evaluating conversation timing and pacing

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Testing Workflow

1. Test conversation flow with chat interface:
  • Verify your assistant understands user intents
  • Check that variables are collected correctly
  • Ensure tools execute as expected
  • Validate response quality
2. Test voice quality with Web Call:
  • Verify voice clarity and tone
  • Check response timing and pacing
  • Test interruption handling
3. Final testing with Phone Call:
  • Test all features including call transfers
  • Verify real-world call quality
  • Test edge cases and error handling
Test Chat creates conversation records that appear in your Conversations page, helping you review and analyze test sessions.

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Cost Considerations

Test Chat interactions:
  • Use AI processing credits from your account balance
  • Are typically more cost-effective than phone testing
  • Allow for faster iteration with immediate feedback
  • Create conversation records for later review
Use Test Chat for initial prompt development, then move to phone testing for final validation before deploying to production.