Skip to main content
The Test Chat interface provides a quick way to test your assistant’s conversation flow without making actual phone calls. It is one of the three tests in the panel — see Testing your assistant for the other two.

​
Accessing Test Chat

  1. Open your assistant. In the guided overview the test panel is on the right; in the full builder, click Test assistant in the header
  2. Click the Text chat row, marked Free
  3. The chat opens in a panel, over the page you were on

​
How It Works

The Test Chat interface simulates a conversation with your assistant:
  • Text-based interaction: Type messages instead of speaking
  • Real AI responses: Your assistant processes messages using the same logic as phone calls
  • Variable testing: Test how your assistant handles variables and data collection
  • Tool execution: See how your assistant uses configured tools and functions
  • Fast iteration: Quickly test prompt changes without phone calls

​
When to Use Test Chat

Ideal for:
  • Testing conversation flow and logic
  • Verifying prompt behavior and responses
  • Debugging variable collection
  • Testing tool/function calls
  • Rapid prompt iteration
Not suitable for:
  • Testing voice quality or speech recognition
  • Testing call transfers (use phone testing)
  • Testing phone-specific features
  • Evaluating conversation timing and pacing

​
Testing Workflow

1. Test conversation flow with chat interface:
  • Verify your assistant understands user intents
  • Check that variables are collected correctly
  • Ensure tools execute as expected
  • Validate response quality
2. Test voice quality with a voice call in browser:
  • Verify voice clarity and tone
  • Check response timing and pacing
  • Test interruption handling
3. Final testing with Phone Call:
  • Test all features including call transfers
  • Verify real-world call quality
  • Test edge cases and error handling
Test Chat creates conversation records that appear in your Conversations page, helping you review and analyze test sessions.

​
Cost Considerations

Test Chat interactions:
  • Are free: they use neither your plan minutes nor your credits
  • Allow for faster iteration with immediate feedback
  • Create conversation records for later review
Use Test Chat for initial prompt development, then move to phone testing for final validation before deploying to production. Remember that both run against the saved assistant, so save your changes first.