Twilio Integration

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Step 1: Create Elastic SIP Trunking

1. Create the trunk, give it a name, and toggle some general settings
   
2. Setup termination (this is for outbound)

• the termination SIP URI here is important, we would use it in later steps. You might want to use a localized termination uri that’s near your region. You can expand and view your localized uris in the twilio console.
  
• For your elastic SIP trunk to accept our outbound request, you need to whitelist IP address or create a auth with username and password.

• Currently Autocalls SIP server does not have a static IP, so if you opt for the IP route, you need to whitelist all the IP addresses in the range like following:
  
  

3. Setup origination (this is for inbound)

• Here you will specify Autocalls SIP server address as the origination SIP URI: sip:5wed79aeavr.sip.livekit.cloud
  

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Step 2: Move numbers to Elastic SIP Trunking

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Step 3: Import numbers to Autocalls

1. Go to your Autocalls.ai dashboard
2. Navigate to ** Your Phone Numbers**
3. Click “Integrate SIP trunk”
   
4. Fill in your details based on your integration type

Phone number: e.g., +1 555 0123
Username: Your extension username
Password: Your extension password

5. Here you will supply the termination SIP URI you set up in Step 1.

Server address: e.g., xxx.pstn.twillio.com

6. Here select Authorization type as you opted in step 2.

• If IP type is the option you have selected, add the IPs

54.244.51.0
  54.244.51.1  
  54.244.51.2
  54.244.51.3
54.172.60.0
  54.172.60.1
  54.172.60.2
  54.172.60.3

7. Select the country of where your SIP trunk is located.
   

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Step 4: Verify Setup

1. Make a test call to your number/extension
2. Check that the AI assistant answers
3. Use the test call feature to verify outbound calling

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Security Requirements

• Username: Your extension number or provider-supplied username
• Password must have:
  • 12 or more characters
  • Numbers
  • Upper and lowercase letters
  • Special characters recommended

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Common Issues