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1

Purchase a Phone Number

Log in to your DIDLogic dashboard at app.didlogic.com and go to the BUY tab. Search by country and area code, add a number to your cart, and complete checkout. Your new number will appear under the PURCHASED tab.
DIDLogic BUY tab with country search
2

Configure Your SIP Account (Outbound)

Go to the SIP tab and click Edit on your SIP account.
DIDLogic SIP tab showing accounts list
DIDLogic Edit SIP account
Note the SIP account number (e.g., 12345) — this is your username that you will use in Autocalls. Set a password in both the Password and Confirm Password fields — you will use this same password when importing the number to Autocalls.
DIDLogic SIP password fields
Enable “Restrict to authorized IPs” and add the IP address 34.195.177.252, then click Add and Update.
DIDLogic Restrict to authorized IPs with 34.195.177.252 added
Scroll down to find your region and copy the SIP URI from the regional gateway list. You will need this for the outbound settings in Autocalls.
DIDLogic regional SIP URI selection
3

Configure Inbound Routing (in DIDLogic)

Go to the PURCHASED tab and click Destination next to your phone number.
DIDLogic Purchased numbers list
Delete any existing destination, then change the selector from “SIP device” to “SIP URI”.
DIDLogic selecting SIP URI type
Enter the SIP URI in the following format:
<number_without_plus>@5wed79aeavr.sip.livekit.cloud
For example, if your number is +15551234567, enter:
15551234567@5wed79aeavr.sip.livekit.cloud
Click Add.
4

Import Number to Autocalls

Go to your Autocalls dashboard → Your Phone Numbers → “Integrate SIP trunk” and fill in your details:
Phone number: Your DIDLogic number in E.164 format (e.g., +15551234567)
Username: The SIP account number from Step 2 (e.g., 12345)
Password: The password you set in Step 2
Fill in SIP integration details
Under Outbound settings, paste the regional SIP URI you copied in Step 2. Set Number format to “International with + in front” and enable “Outbound call will come from a fixed IP address”.
Outbound SIP settings
Under Inbound settings, select “IP Address” as the authorization type. Add the IP address of your chosen DIDLogic regional gateway from the table below:
GatewayIP Address
sip.nl.didlogic.net89.149.192.7
sip.uk.didlogic.net23.19.63.1
sip.se.didlogic.net5.150.254.205
sip.de.didlogic.net157.230.96.24
sip.fr.didlogic.net159.8.84.235
sip.hk.didlogic.net188.42.84.76
sip.sg.didlogic.net188.42.84.76
sip.au.didlogic.net119.9.12.222
sip.nz.didlogic.net131.203.181.17
sip.ir.didlogic.net161.202.135.82
sip.ca.didlogic.net138.197.143.154
sip.lax.didlogic.net185.118.62.77
sip.nyc.didlogic.net192.241.183.87
sip.za.didlogic.net102.130.116.205
sip.br.didlogic.net169.57.132.146
Inbound SIP settings
Select the Country where your SIP trunk is located.
SIP country selection
5

Verify Setup

Make a test call to your number to verify inbound calling, then use the test call feature to verify outbound calling.

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Security Requirements

Your SIP credentials need to be secure. Your password must have at least 12 characters, include numbers, upper and lowercase letters, and special characters are recommended.

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Common Issues

  • Verify the SIP URI — Make sure you copied the correct regional SIP URI from Step 2. Remove any trailing spaces.
  • Check your username — The username is the numeric SIP account number (e.g., 12345), not your email address or account name.
  • Check your password — Ensure the password in Autocalls matches exactly what you set in the DIDLogic SIP account settings.
  • Verify IP whitelist — Make sure 34.195.177.252 is added to the authorized IPs in your DIDLogic SIP account.
  • Verify the SIP URI destination — In DIDLogic, make sure the destination is set to SIP URI (not SIP device) and the format is correct: <number_without_plus>@5wed79aeavr.sip.livekit.cloud
  • Check the IP whitelist in Autocalls — Make sure the IP address you added in the Autocalls inbound settings matches the regional gateway you are using. Refer to the gateway IP table in Step 4.
Need help setting up? Our support team specializes in helping customers integrate their phone systems. We’ll guide you through the entire process, ensuring a smooth setup with your specific phone system configuration.